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Practice Charter

Patients Rights & Responsibilities

Patients have the right to be treated confidentially and to information regarding their own health. Patients have the right to be given courtesy and respect at all times. Respect for religious and cultural beliefs will always be honoured.

Patients must inform the practice if they change any of their personal details. Patients must keep appointments made. They must inform us if they are not able to attend an appointment, giving us time to offer it to another patient.

Zero Tolerance Policy

A zero tolerance policy towards violent, threatening and abusive behaviour is in place throughout the NHS. At no time will any such behaviour be tolerated in this practice. If you do not respect the rights of our staff we may choose to inform the police and make arrangements for you to be removed from our practice list.

Patient Data & Confidentiality

Patient confidentiality is maintained at all times.

Patient data is only released to other Health Professionals when it is in the interest of the patient to do so. Express consent of the patient is required before any information is disclosed to anyone. Please refer to our Practice Privacy Notice for further information. Privacy Notice

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